The European Parliament has voted on March 24 a series of measures which, if adopted, change seriously the online sale.
If they will be accepted, the customers will have 14 days to recant (now 7 days in many countries), and their client will have another 14 days to return their order. If the value exceeds 40 Euros, the site will refund all costs (product, shipping and the cost of devolution) within 14 days after the recant.
The directive requires that commercial sites will necessarily deliver in all 27 EU countries.
Finally, the seller will need to inform the con sumer with complete product information (Including the address and identity of the seller, price with all additional taxes and shipping costs …). If the customer won’t have all the information, he will not have to pay the product and he will have the right to return the goods.
Professionals set aside
The national federations of E-commerce European countries haven’t yet been consulted on the above directive. Moreover some organizations comment that no study has been conducted on the possible professional impact.
The text could be adopted within two months if agreed between the Parliament, the Council of the Union and the European Commission.